Frequently Asked Questions
Find answers to common questions
LUWA was founded by swimmers and coaches who design products they personally use in training and open water.
Because we believe swim gear should:
fit comfortably
perform reliably
last longer and respect the water we swim in
For every product sold, 0.50 CHF is donated to projects supporting cleaner oceans.Swimming connects us to water — protecting it is part of our responsibility.
If your order has not yet been shipped, please contact us as soon as possible and we will do our best to help.
No. You can complete your purchase as a guest.
Please contact us at info@luwaswiss.chand include a photo of the issue.We will take care of it as quickly as possible.
Yes. Unused products in original condition can be returned within the legal return period.Please contact us before returning an item so we can assist you.
International shipping options will be available soon.Please check back or contact us for updates.
Orders within Switzerland usually arrive within 1–3 business days.
All orders are shipped from Switzerland.
Store your goggles dry and away from direct sunlight.Avoid keeping them loose in a bag without protection to prevent scratches.
Every face is different.Some LUWA models include interchangeable nose bridges to allow a custom, pressure-free fit and help prevent leaks.Depending on the model:some include 3 nose bridges
some include 5 nose bridges
some feature a one-piece design with a fixed nose bridge
Product pages always show which option applies to each model.
No. LUWA goggles are not protective eyewear.They are designed specifically for swimming and do not provide impact or eye protection.
No. LUWA goggles are not designed for diving, freediving, or pressure-intensive use such as deep jumps. They are made exclusively for surface swimming.
Yes. LUWA offers models suitable for children.Children should always use swim products under adult supervision.
LUWA goggles are designed for both training and recreational swimming.They focus on comfort, fit, and durability, making them suitable for regular pool sessions as well as open water swimming.
LUWA goggles feature an anti-fog coating. To keep it effective:
Do not rub the inside of the lenses
Rinse with fresh water after use
Let them air-dry naturally
If you want adjustability, choose a model with interchangeable nose bridges.If you prefer simplicity and a clean feel, a one-piece goggle may be the right choice.Both options are designed for comfort and stability in the water.